Just wanted to send a word of thanks to you and your staff for support throughout 2019. It is easy to point out if something is wrong with service, but should be just as easy when service is pretty good.
The team has done well with minor incidents, and I appreciate Tracey for her leadership of going above and beyond to make sure the quality of service stays high. She faces many challenges to cover the amount of space for cleaning under your scope. I am sure you know her sacrifices on a weekly basis to get the job done!
I also appreciate the workers that handle the 3rd floor, and Portia on the 9th floor, who does a very good job. I have watched her from a distance, and see that she is committed to doing a thorough job.